Cisco Anyconnect Secure Mobility Client Not Connecting

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  1. Cisco Secure Desktop (CSD) FAQ
  2. Cisco Anyconnect Secure Mobility Client Cannot Connect
  3. Reference
  4. Cisco Anyconnect Secure Mobility Client Not Working On Mac
  5. Cisco Anyconnect Secure Mobility Client Cannot Connect To This Gateway

Antivirus or firewall issue: Antivirus software can at times interfere with the connection process of the AnyConnect Client VPN and not allow it to connect to external networks or servers because of security reasons. Many times, it will block many incoming and outgoing connections. Problem: When AnyConnect attempts to establish a connection, it authenticates successfully and builds the Secure Socket Layer (SSL)session, but then the AnyConnect client crashes in the vpndownloader if using Label-Switched Path (LSP) or NOD32 Antivirus. The fix is quite simple actually, go to Network Connections from Control Panel, right-click Cisco AnyConnect Security Mobility Client Connection, and choose Properties. Then disable IPv6, change IPv4 IP settings from Fixed IP to Dynamic. Close all Network Properties dialog boxes, and try VPN connecting again. It should go through fine now. Hi, Its been a while since I first wrote the article. I’m currently using Windows 10 Pro, 64-bit on a Microsoft Surface Pro 3. The version of the Cisco AnyConnect Secure Mobility Client is 3.1.12020.

The Cisco AnyConnect Secure Mobility client is a web-based VPN client that does not require user configuration. Use Cisco AnyConnect VPN to securely access the Student Information System (SIS) and other IT administration systems VPN, also called IP tunneling, is a secure method of accessing USC computing resources.

Cisco Secure Desktop (CSD) FAQ

This page provides instructions on how to download, install, and connect to the Cisco AnyConnect Secure Mobility client from mobile devices that runs the Android operating system.

Cisco Anyconnect Secure Mobility Client Cannot Connect

Note: Due to the many different types of Android devices, not every Android-based device will work in the same way. ITS is not able to guarantee that these instructions will work on every Android device (4.0 and later). This documentation was created using Android 4.2.2 on a Samsung Galaxy Tab.

Installing and Configuring the Cisco AnyConnect Secure Mobility Client

To install and configure the Cisco AnyConnect Secure Mobility client on an Internet-connected Android device:

  1. Download and install the AnyConnect ICS+ client from the Google Play Store.
  2. Once the app has finished installing, select Open to launch the application.
  3. On the next screen, click OK to accept the license agreement.
  4. To configure your USC VPN connection, tap Connection.
  5. On the Advanced Preferences screen, tap Add New VPN Connection.
  6. On the Connection Editor screen, fill in the following information:
    1. In the Description field, type USC.
    2. In the Server Address field, type sslvpn2.usc.edu and then tap Done.

Connecting to VPN

Once you have configured your USC VPN connection, you will need to take the following steps every time you want to connect to VPN:

  • Select the AnyConnect VPN icon from your device and then tap AnyConnect VPN.
    • On the AnyConnect screen:

    Reference

    1. Choose the appropriate VPN Group Authentication Profile for your location from the Group pull-down menu. For information describing each of these authentication profiles, please see the VPN Frequently Asked Questions page.
    2. In the Username field, enter your USC NetID username. Your USC NetID username and password are the username and password you use to connect to services such as my.usc.edu and Workday.
    3. In the Password field, enter your USC NetID password.
    4. Tap Next.

    NOTE: The first time you connect, you will be asked to trust the application. Check the box next to I trust this application. to accept this and connect to VPN.

  • When you have successfully connected to USC VPN, the app will say Connected under AnyConnect VPN.

    • Disconnecting from VPN

    Cisco Anyconnect Secure Mobility Client Not Working On Mac

    To disconnect from VPN, move the slider next to AnyConnect VPN to Off.

    Getting Help

    Cisco Anyconnect Secure Mobility Client Cannot Connect To This Gateway

    If you need help installing and connecting to your AnyConnect Secure Mobility client, contact the ITS Customer Support Center.